Vegas Casino Online is an online casino with the goal of giving players around the world a gaming experience straight out of Sin City. Their casino games are all developed by Real Time Gaming, one of the largest software providers in the business. They currently hold a license in the jurisdiction of Costa Rica.
Vegas Casino Online are part of the Mainstreet Group of casinos. This group has engaged in what we consider to be rogue enforcement of dormancy terms. A complaint we managed in the first half of 2018 highlighted a situation where a player won $18k, it took the operator 6 months to pay out $12k and then the operator voided the remaining $6k because the player had not played in the preceding 6 months.
Just like a real land-based casino, Vegas Casino Online places the patron as their priority. Unlike other online casinos, you can get the assistance you need 24 hours a day, 7 days a week, and get it quickly. This is because Vegas Casino Online uses a live chat feature that enables you to get in touch with a representative within a minute. They also offer a toll-free phone for US and Canadian customers, as well as an e-mail address anyone may use.
There is a lot of danger out there on the Internet. Vegas Casino Online doesn’t want you to feel like your personal information is at risk when playing. To completely eliminate any concerns, they have installed 128-bit SSL encryption onto their network, making it impossible for strangers to read your data.
Players deserve to know that they’re being given a fair game when playing online. Vegas Casino Online alleviates most of the worry by using the massively popular platform RTG. They also had global testing company TST verify that the games are genuine. It should be noted that this report is currently not visible to the general public, however.
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Vegas Casino Online are part of the Mainstreet Group of casinos. This group has engaged in what we consider to be rogue enforcement of dormancy terms. A complaint we managed in the first half of 2018 highlighted a situation where a player won $18k, it took the operator 6 months to pay out $12k and then the operator voided the remaining $6k because the player had not played in the preceding 6 months. This is problematic in two ways: i) what incentive does the player have to engage in further play, with the objective being to win more money, when the operator has taken so long to pay out the money they’ve already won? and ii) this policy creates an active incentive for the operator to slow pay any player who has won a significant amount of money, knowing that if they player fails to play further they will get to void any funds they have not yet paid out after 6 months. The operator refused to address this issue and as such has been moved to Blacklist status.
During our November 2015 review several complaints came to light that did not receive a response from this group of operators. They seem to primarily involve significant payment delays.
During our November 2016 re-review we found a significant number of complaints related to payment delays where the operator refused to enter a discourse with players regarding the situation. This has resulted in them being moved to Not Recommended status until these issues have been resolved.