All Reviews
Not worth it
Not the best site out there. I use a few different sites and payout is within the hour 365 days of the year even Christmas day!! First time I played slots I had a decent win… nothing since??. Payout took 4 days…
antonpistolasm3 - November 14, 2021
Please avoid this company
Won £95 on 30th November and have had to send pics of my driving licence to verify my account. Still no money paid out just stalling tactics, any review stating they are timely/easy to deal with must be suspect given what I have seen myself and now read online. I would not have signed up after reading every single review except the obviously false ones, I have used multiple other casinos and money is paid out within the same day at the latest this is a ploy to swell their bank balances and nothing more from what I can see. I have spoken to customer service twice they answered and twice they did not. The times they answered me I was asked to wait. What a joke. This is a common problem across multiple countries. I feel scammed and once I get my money will not be back ever again. Please avoid this company.
edgedoimmigma36 - November 13, 2021
Stay Away
I have deposited over 1000 in the last couple of months, finally won 600 on friday, withdraw , on Monday they decided to ask me to verify my income (I’m on benefits but my a family member owes me a big amount of money that she pays me monthly so I use that) not that it should matter because 1. Its my money I can do what I want with it and 2.it wasnt questioned when I was depositing over 1000, only when I want a withdrawal. They keep telling me on chat itll be processed by end of day (each day since friday they said this) I have all screenshots and if it not payed out today I’m taking this further. either they verify me and pay me my winnings or they cant verify me and I’ll take it further to get my deposits back. As they cant have it both ways
enojecv - November 12, 2021
I am highly suspicious.
Pretty certain this casino blackjack tables use bots to count cards hit then jump between tables to put odds in dealers favour. Very low win rate compared to other casinos to the point I am highly suspicious.
paul2prvs - November 11, 2021
Avoid at all costs.
Terrible, Dont pay out, say need to verify account, owe £1500 since 26th November, say the same thing every day. Dont think they will end up paying out. Avoid at all costs.
aoisdomainz7 - November 10, 2021
I give one star
I was blocked my account for 4 5 years ago. And i just seen you can open your old account again. I just think that maybe i try that again. I wrote to customer service and they says ” we send your case to that department” and it has been 3 weeks right now 😂and i wrote Them 2 times more and nothing happens. From now doesn’t really matter if they can write back or not. And if they are like this about answering customers, what about payments? 🤔 i give one star because of customer service doesn’t wants to back from holiday.
sijonasqt - November 9, 2021
Just an absolute joke
Wow like why even bother?, I signed up and got 50 free spins thought cool I don’t have to deposit anything yet, just as well…. None of the games selected to use the free spins work they either have a “technical problem”, “Internet is, slow” (I have you know my Internet is brilliant) and “this doesn’t work in the United States” I’m from the UK clearly since I’m using the pound currency when I signed up!. Just an absolute joke to get you all signed up! Block my account do whatever I will not be back….
dentellapm - November 8, 2021
Very bad site worst
Very bad site worst one out of the lot slow loading reloads alot and you won’t win gambling is bad but this site is something else 100 pound lasted 4 minutes biggest win was 3.60 of a 2pound spin
missnekoai50 - November 7, 2021
Please avoid
This site really needs looking at after a few thousand to not hit and win half decent even 50 pound is very bad its will take all you put in never gives.
zeeweringx8 - November 7, 2021
Why do people play here?????
Why do people play here????? The withdrawal process is super slow compared to every other site and the bonuses are a total scam. The wheel deposit bonus you only benefit if you lose your money! Such a scam. Avoid, way better fair sites than here trust me!
enterbtetr - November 6, 2021
Total SCAM!!
Experienced the same thing as many other people are complaining about. They never pay out. I burned nearly 6k usd on this site and had a big win of 1k. Went to wire transfer it out. Took 4 days for confirmation on their site but at the bank no such transfer were made. Now I’m contact with their support and transaction team saying that they have to get confirmation from their processing centre. It’s been 2 months plus since we have this back and forth emails and nothing has come out of it. Don’t sign up for this site. Total SCAM!!
penguinpop61755 - November 5, 2021
Rubbish payouts
Rubbish payouts..4 days to receive your withdrawal..don’t bother… treat yourself with the money you save by not giving it
flaquivati - November 4, 2021
Pure joke
Thank god I only deposit 20qid rubbish site run a mile, your bonus when you join is rubbish, when you start to play as soon as you win 10qid you lose the rest lol pure joke, wish I had read reviews first would not have went near site.
scrapaccrorr - November 3, 2021
It’s awful
I have emailed, phoned and went and live chat and you are betting are still..Not giving me my money – I’m going to be taking it further now plus contacted bank for a chargeback too. I will get the site investigated as all the review are bad. Gambling companies should not be able to this. £5000 is a lot of money but not compared to how much their company is worth!!!!!!!!!! Please get this resolved!!!! I have tried the link I was sent and still nothing !!!!! Please don’t sent me you auto email also!!!!! I’m going on every gambling review websites rand telling them how bad your companies are!!! The reviews speak volume!!!!!!!!! It’s awful and it is causing me stress!!!!
momettopl - November 2, 2021
Rubbish site
Rubbish site avoid much better ones out there can’t stand this scam place.
lozga51 - November 2, 2021
Such an irresponsible company!
They use Facebook to dump high-pressure adverts onto the timelines of potentially vulnerable people with a history of gambling problems. Disgraceful! The reply below (there appears to be no way of posting a reply to their reply in its correct chronological position) requires that I provide this company with additional personal information (eg my email address). Like I’m going to hand that over to such an irresponsible company!
semoamecy21 - November 1, 2021
This company is beyond awful
This company is beyond awful. Is the process of depositing money and gambling easy absolutely.
eracterieis - July 7, 2021
Worse Site Going!
Worse Site Going! Never Had Big Win! Never Came Close To Withdraws!
inxaxhebab6 - March 10, 2021
If I could give a zero i would
If I could give a zero i would. It takes a long time to get a bonus in any game and if u ask for a goodwill bonus no matter how much u deposit they say there is nothing available and to check your offers which include 10 free spins at the lowest spin when you deposit $50. Not to mention how long it takes to get your funds if you happen to win.
avaxfritteesp - March 9, 2021
Do not play
The slots tend to spin weird about halfway through like they calculating something. Slot player BEWARE!!! Do not play.
asieren7b - March 8, 2021
Crap
Crap. £350 down the drain. No return. Bonus games give no return. Free spins terrible. One of the worst casinos ever
biljurwh - March 6, 2021
Never win on slots on this site
Never win on slots on this site. Has same games as most sites but you will never win.
luftendeg0 - March 5, 2021
Dreadful
Dreadful, worst experience and the customer service is awful.
lasovejasfd - March 4, 2021
ONE BIG Scam!!!!
Definitely won’t be going on this site…ONE BIG Scam!!!!
fabricatzb6 - March 3, 2021
Terrible!
Terrible! Made a tranfer that wasn’t accepted for technical issues and they did send it back 2 days later but couldn’t deposit it. It’s been 2 months I’ve been emailing them since you can’t call anyone and now my emails are not even considered. Careful!
thegopherva - March 2, 2021
This site should be closed down
Deposit and lose all you want. Win and try to withdrawal impossible. 3 weeks later they haven’t confirmed my validation i sent in. I’m assuming it wont be accepted and i get to start the 2 month process all over again. This site should be closed down.
ramascoaz - February 28, 2021
They don't even deserve 1 star!
They don’t even deserve 1 star! I won £50 with a £10 no deposit. You sent me a email saying I have breeched my terms and conditions, my account has been closed and I am not having my £50! All my personal information is correct.
xotamoxxr - February 26, 2021
Customer service is appalling
Customer service is appalling. Had an account and took a time out. Now I have requested this to be reopened and have been waiting over 4 months for a call from their safer gambling team due and I quote their extreme back log.
voliojosi00 - February 25, 2021
Don't deposit this site
Don’t deposit this site…When you enter a withdraw request your account will be blocked.
tertaiddhr - February 24, 2021
Won’t return money
Won’t return money. Seriously how is this company still operating. I’ve sent my documents so many times and they keep emailing me like I haven’t sent any then support just ignore you. This looks like a big company but it’s obviously just a scam house
nebudebl - February 22, 2021
Keep out from this site
They confiscate urwinnings, keep out from this site… I was newly opened an account and won a lot, my account had over 63.000 NOK, when i decide to withdraw they closed the account and confiscate all the winnings
abdonjesusbp3w - February 21, 2021
Do not play on this site!
Do not play on this site! They will ask for all of this unnecessary id information and most people can’t get most of the required IDs. They will spend more time trying to find things you did to break their tos than to give you your winnings.
chalumes3l - February 20, 2021
Never use this site, they block you when you win, and dont give back the money!
Never use this site, they block you when you win, and dont give back the money!
katim0x - February 19, 2021
Worst scam casino ever
Worst scam casino ever..I had full house n they gave the winn to there computer player…I got screen shots of that and all the times I enter n the number of players in the room are fudged…The worste Rigged casino online dont play there bingo or the slots you wont ever win.
kortlys03 - February 18, 2021
Choose another casino
Sometimes you get your withdrawal through, sometimes it disappears along the way. Upon questioning, the support will simply say that the money was returned to my account but I “gambled it away” since. There’s no use going to battle against them after such statements. It is best to simply choose another casino.
olipear0212 - February 17, 2021
DO NOT PLAY
DO NOT EVEN THINK OF PLAYING with this Casino.
richgere1072 - February 16, 2021
This site is a true scam
This site is a true scam…requested info and after sending in 8 times its declined …ITS A SCAM PEOPLE
kat19cros12 - February 15, 2021
The worse of the worse
Do not go anywhere near them, there customer service is absolutely horrific. Will be reporting them to the gambling commission for massive social responsibility failings which they fail to see or acknowledge. The worse of the worse, stay away.
kukhelioi - January 8, 2021
They are stole my money
They are stole my money. they are scammers. don’t play with this casino
just1shothn - January 8, 2021
Absolute thieves
My wife played here Absolute thieves put money in took no bonus they froze account and kept 40 deposited stay away
dymkowskijv - January 7, 2021
Absolute disaster
Absolute disaster, I joined today , the join up bonuses paid next to nothing, definitely something dodgy as win rate is not like the numerous other casinos iv played on, wished I had read reviews before joining as majority are bad, those that have good reviews must be friends with this site, still a very expensive lesson learned and just a warning for others who read these reviews to be wary of joining, I would not put another penny in this awful sight,no need for you to reply site as judging by your replies to others I am not interested
armpypoi - January 6, 2021
Most bad place
Sheeting system if you get free spin the system makes sing out and when I sing in the free Spin gone and they telling me spring over ?? most bad place to lose your money
gymrwdo8 - January 5, 2021
The most bad company
The most bad company I know my account was verified to the fullest after they block my account whiteout asking me before a picture of my face and a document in 1 picture I am a big player so that time I can’t log in I had matches to play but it was closed so I couldn’t play after I play with big money the company don’t repeat my question please people be aware this is a ‘s…. site
pcngymnast06db - January 4, 2021
That didnt work
Was told that I got 100% in bonus. I got that, but could only use the bonus in slot machines. I tried to chat with them, but that didnt work.
notes365md - January 3, 2021
I am off
Not the best.I am a new customer deposit money and get no bonus no problem you don’t have the franchise to beting there is plenty more bookmakers I am off
biorgegizry - January 2, 2021
If I could leave a 0 star
If I could leave a 0 star review I would. They make it hard for you to get your money back. very hard!
eksemnh - December 31, 2020
Worst experience ever
Worst experience ever, I have sent numerous emails to support chasing withdrawals and they do not even reply, the live chat is horrific, they take on average 8 mins to answer one question and blame technical issues! I have been promised my money tomorrow, I have asked them if they need any documents off me and they assured me no it’s all being processed, I will update tomorrow.
yeseqoyr - December 30, 2020
Still no money back
Still no money back, their customer service canny even tell when you can get your money back..very tricky, they delayed intentionally hoping that u will put your money back and lose it. Delaying withdrawal is a trick
bausystemk8 - December 29, 2020
Very slow at paying out
Very slow at paying out have sent all verification docs in received confirmation that they are all fine, however payout is still pending. I phoned up to get an update to be told they dont know when it could be paid out could be tomorrow could be day after or could be even later.
appeldimil7 - December 28, 2020
Avoid this casino site
Trying to get your money withdrawal is like getting blood out of a stone, withdrew threw PayPal which in my experience with other casino sites it’s usually processed within 2 hours! Live chat doesn’t work, no reply through email. Will definitely be telling all my gambling friends to avoid this casino site. Worst!!!
emitep4 - December 27, 2020
Avoid
This casino site is without a doubt the worst I have used.the withdrawal times alone are some of the longest I have ever experienced and the rude online chat don’t help either. Take my advice and avoid as there are dozens of better casinos out there.
technikercq - December 26, 2020
Very bad customers service
Very bad customers service Tracy leave me more than 10 minutes to every answer every i already take copy from our cha every answer 10 minutes i ask if you sleeping but not care me time i think customers service sleeping when chat i’m really thinking to cancel my account and go to another casino BAD
notice5q - December 25, 2020
Worst online betting experience ever
Worst online betting experience ever, I’ve had a few and if your thinking about joining this one, don’t use any other one on the planet
azn57560 - December 24, 2020
They are robbers
Do not join this casino do not add money they will not withdraw they make it impossible to take your money telling you they will put it back in your card when he comes time to withdraw and they don’t do that they ask you for swift code they ask you for bank statements and they stuff you around weeks on end and they try and void your money so that way they can take it there are disgusting they have taken thousands of dollars of me and won’t pay allows you 5000 do you not play with this casino they are robbers
utopie1s - December 23, 2020
Terrible!
Terrible! Tried to withdraw and I was asked for two forms of ID. None of these were accepted so then it was agreed I could send my partners ID as I don’t have anything else. My partners ID has finally been accepted but they are now saying they will still need ID from me?! What was the point agreeing to accept my partners ID to in the end put me back to the start. I’d maybe see the point if it’s a big withdrawal but it’s £20 and it has been 2 months since I first tried to withdraw this.
acrofilia1r - December 22, 2020
This casino is a total joke.
Do not use their casino website as your winnings might just disappear without a valid explanation. They still can’t explain to me what went wrong after a month. This casino is a total joke.
boynblackkh - December 21, 2020
Worst casino
Worst casino I’ve ever played. Would never in my life recommend it to anyone
boltsnstarssqz - December 20, 2020
Bitstarz.com